Safaricom Careers | Product Manager & Customer Care Jobs

Applicants who dream of working for a leading telecom company can check out the recently announced Safaricom Careers. Many Kenyans respect this firm due to its established presence in mobile money, voice networks, home-fibre growth, and digital products that are available in nearly every household. A person who hopes for reliable employment in a company with a wide national reach may find real value in roles that support customer service, device check, or network support.

The candidates searching for Safaricom job vacancies in Nairobi and across Kenya often look for posts that match their personal abilities and academic history. Some check for customer care jobs with direct contact with users who need quick solutions, while others search for an internship that may lead to a position in technical support or other fields. Vacancies are linked to specific departments, such as call centers, retail stores, data rooms, and M-Pesa duty points. These departments help the company serve millions of Kenyans who depend on clear voice quality, strong data flow, and safe money transfer options.

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Safaricom Careers | Kenya’s Telecom & Digital Services

About Safaricom

Safaricom began as a small mobile service provider before rising to become the largest telecom operator in Kenya. Its network reaches nearly every part of the country through cell towers, fibre lines, data hubs, and control centres. The firm also operates M-Pesa, an award-winning mobile-money service with millions of active users who rely on it for daily payments. Safaricom reports high subscriber numbers each year and records continuous growth in its network coverage to serve cities and rural areas. The company manages many offices and technical sites, each built to support voice traffic, money transfers, device testing, and customer queries.

Open Vacancies

• Database Administration 
• Digital Transformation, Business Intelligence 
• Product Manager 
• Customer Care Advisor
• M-Pesa Compliance Officer
• Retail Centre Associate
• Fibre Support Technician
• Network Surveillance Officer
• Corporate Account Officer
• Field Service Technician
• Data Support Analyst

Benefits 

Safaricom offers medical cover, airtime allowances for work use, home-fibre cost relief for eligible staff, duty meals at select centres, and fair leave rules under company policy. Employees also participate in short internal courses that help them adjust to new systems in the firm. Field staff receive transport support for visits to technical sites.

Key Responsibilities & Duties

• Answer user questions in call centres and provide correct solutions.
• Check M-Pesa records for irregular movement and flag doubtful cases.
• Confirm SIM replacement requests with proper ID checks.
• Review fibre service complaints and coordinate quick fault resolution.
• Test network points at field sites and note each outcome for senior staff.
• Assist with business client account set-up and record all details.
• Guide customers who seek help with device setup in retail shops.
• Verify daily service logs and forward summary to supervisors.
• Support number port requests and confirm ownership claims.
• Review device warranty cases and document each finding.

Required and Preferred Qualifications

• KCSE certificate, diploma, or degree in the telecom, IT, or business fields.
• Ability to read network notes, device manuals, and customer account pages.
• Fluent English and Kiswahili for front-facing roles.
• Familiarity with SIM security rules and M-Pesa limits.
• Basic computer knowledge for system navigation in call hubs.
• Honesty and respect for data privacy rules under company policy.
• Neat appearance for customer-facing roles.
• Physical readiness for field visits across multiple sites.

Safaricom Often Announces Customer Care Jobs

Safaricom often hires for Customer Care jobs due to the high volume of daily calls and user requests. Applicants must show strong language skills, patience, a neat presentation, and basic computer knowledge. Once a user submits an online form, Safaricom reviews the documents and invites selected applicants to a short screening call. A written test may follow, then a face-to-face session to judge confidence and service ability. Those who progress will meet with a supervisor for a final discussion before they are assigned to a duty.

How to Apply for Safaricom Careers?

The Apply Here icon directs users to the main Safaricom Careers site. Once there, scroll down and review the listings in the “Available Jobs” section. Upon finding a suitable position, click on “Search This Job,” and review the brief description, key responsibilities, and qualifications. Then, select “Apply Now,” and enter your email address to access the online application without any need to log in or complete the career portal registration. After filling out the form, the applicant can upload their CV, attach any attachment letters, enter their personal information, and check all fields before hitting “Submit.”

Apply Here